Returns & Exchanges
At Giesswein, we want you to be completely satisfied with your sustainable footwear and apparel. If you are not happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the unworn items in their original packaging to ensure they are protected during transit and include all original tags.
Attach the Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated shipping carrier and keep your receipt; we will process your refund within 14 days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing